Good afternoon Todd and Ernie
Having completed the delivery of the Olympia 48x22, I need to extend some very sincere thanks. Against the back round of a delivery to very demanding situation, please would you accept the following. Todd, your communication skills are professionally outstanding, and always such a pleasure to speak with you as I know what ever we discuss will get done – pronto, vital, when I have a customer relying on me for the same service level. Further, your understanding of our park and what we envision for the future, is paramount, I look forward to a bright future and working with you. Ernie, words are difficult to find the correct “thank you”, your patience, unflappability and getting us seen to instantly was a light in the general darkness of service levels amongst manufacturers in today’s climate. I hasten to assure you, my Boss and Park Manager, Tom Stobbart and I are working on a minimum base spec for every Homeseeker we order, i.e. all integrated appliances, TV’s in all rooms, and several other things, suitable for the upmarket homes we want to provide our owners on this park. This will enable us to fall comfortably within your normal service cycles in the future. Niki, has been great from the start with us and I can only thanks her for her dedication and very high service level. Dick and Michael, very PRO conscious and proud of Homeseeker. Not only did they teach me a lot, but Dick had my client eating out of his hand …. which made my life easier when they left as he got on with Dick, and was rested about the resolved issues. Amy, the way you handled our client at factory was a joy in life I am unlikely to forget, sitting cross legged on the floor with my client’s wife, swatches all over the place and a hive of excitement for my customers, was so important for us. I am able to assure you that they both thoroughly enjoyed the experience. We all only get one chance to impress ….. the first one, bearing in mind that they bought another lodge from me, they took a large Homeseeker ONLY based on their confidence in me and the way I handled their first sale, not forgetting the amazing beauty of the park in the first instance. There was no 48 x 22 Olympia on this park at that time, they stepped out in faith, and the way you handled them was nothing short of awesome, confirming all of the good things I had told them about Homeseeker. They have seen the new Olympia since it arrived, and all that did was complete the very happy anticipation of their new lodge in early April. Your talent is exceptional, I look forward with huge confidence to bringing more clients to meet you and build their dream in your superbly equipped office. Next step is to bring my customers back to see their lodge on the line, I am pleased that we can anticipate that for them in full confidence, thanks to the Homeseeker team. Folks, there is good development taking place here, I really hope to have Homeseeker here in force, and offer up my assurances of doing everything possible to “grow” the working relationship.Many thanks to all once again.
Grant Donaldson, Senior Sales Advisor, Edgeley Country Park, In the Surrey Hills, Haulfryn Group Limited, May 2013
After living in the home for nearly a year now we must say how pleased we are with the build/quality of the home & the after sales service has been 100% by Homeseeker & Pineview Parks. Thank You.
John & Judy, March 2013
I had a look around the market and liked Homeseeker the best. I went to the Rushden Sales Centre and liked the staff.
Rob, Park Manager, June 2011
I am very, very pleased. One week prior to delivery I visited the home at the factory to sign it off. I was particularly impressed on my visit as the production manager went through everything with me and gave me a tour of the factory. I then immediately recommended Homeseeker to my brother-in-law who viewed and purchased a home.
Mr Smith, Homeseeker Home Owner, May 2011
I thought it would be amiss of me not to mention your staff. Amy in particular; we would have been totally at a loss without her expertise, she was most helpful in all ways and nothing was too much trouble for her. John was most helpful in all ways, and his knowledge of leisure homes is amazing. What comes through most however, is his lovely personality.
Mr Jones, Homeseeker Home Owner, May 2011
I have been dealing with Homeseeker Homes for a number of years and am very happy with them. I have recommended the company to many people, who have gone on to purchase from Homeseeker.
David, Park Manager, February 2011
I would recommend Homeseeker as the clients are always enormously pleased with the lodge when it arrives.
Louise, Park Manager, January 2011
I choose Homeseeker as I feels the quality is very high and I enjoy dealing with Homeseeker staff.
Katie, Park Owner, December 2010
This was the first time we had heard of Homeseeker. We went to the factory and settled on a design based on the Fairfield. We are very pleased with our home, we are the envy of the park and have the best views too!
Mr Hatton, Homeseeker Home Owner, December 2010
We would just like to say that we found Mark, your technician, very helpful and pleasant and he took care whilst in our home which you do not always get from people carrying out work.
Mr and Mrs Bourne, Homeseeker Home Owner, October 2010
I am writing to say how happy my husband and I are with the patio doors that we had installed on Monday – not just with the door, but with the efficient and speedy way the whole thing was done by Mick. They turned up early, and throughout the whole process there was little or no inconvenience to ourselves, and the inevitable bit of dust was quickly cleaned up by them. From our very first enquiry as to whether it was possible to have a patio door installed to the completion was just a matter of weeks. We could not have asked for better service from anywhere.
Mr Martin, Homeseeker Home Owner, October 2010
Just a note to say many thanks for all your help. All the adaptations are great and the carpet's lovely - very soft & luxurious! Any different touches compared to our original lodge are all improvements, so we're very pleased!
Mr and Mrs Miller, Homeseeker Home Owners, July 2010
I would like to congratulate you and your numerous employees on the consistently excellent after sales service you provide. Your various teams and individuals are most helpful, professional, accurate and are a pleasure to deal with. Two of my neighbours purchased new homes from your competitors and they experienced a number of early minor difficulties. I hope this short e-mail from a very satisfied customer will go some way towards rewarding you and your teams for the most excellent support received and standards of customer care.
Mr Steedman, Homeseeker Home Owner, June 2010
I always recommend Homeseeker Homes as the best on the market.
Bev, Park Manager, April 2010
We just wanted to say how pleased we were and how impressed we have been by your after sales care and constant attention to detail.
Mr and Mrs Lowe, Homeseeker Home Owner, March 2010
As the owner of a park, I purchased the home as a stock home to display and it sold almost immediately. In believe the high standard was the reason behind it selling so quickly. This is not the first time I have purchased a Homeseeker Home.
Mr Russell, Park Owner, March 2010
I felt that the design was of a much higher quality than other competitors that I viewed. I visited the Show Village at York and thought it was the best display.
Mrs Barber, Homeseeker Home Owner, March 2010
After years of planning and research of all lodge and park home companies, I decided on Homeseeker because the craftsmanship stood out above the others. The attention to detail is far superior with Homeseeker.
Ms Lowe, Homeseeker Home Owner, March 2010
I looked at many other manufacturers but found Homeseeker had a better finish and were of higher quality.
Mrs Payne, Homeseeker Home Owner, March 2010
I am delighted with my lodge. The lodges on the park froze up over the winter but not mine, due to excellent workmanship and insulation.
Mr Allan Quinn, Homeseeker Home Owner, January 2010
Thank you very much once again for providing the after sales service from Homeseeker Park Homes with such lovely workmen who certainly know what they’re doing!
Mr and Mrs Brereton, Homeseeker Home Owner, January 2010
If you would like more information please call: 0845 0702345 or enquire here »
Homeseeker under the microscope (PDF download)...